SHOPPING INFORMATION

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PAYMENT INFORMATION

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Cancellations : 

I see the ‘Cancel’ button but I can’t click on it. Why?

A greyed out and disabled ‘Cancel’ button can mean any one of the following:

1. The item has been delivered already

OR

2. The item is non-refundable (e.g. Gift Card)

What is the Buyer Protection policy?

The Buyer Protection policy mediates buyer-seller disputes. In case a seller declines your request for a return of an item and you are not convinced with the reason given, you can write to us at support@sunupdeal.com for Buyer Protection. You can dispute the resolution that the seller has shared for your issue until 45 days from the date of delivery and concern is looked into by us on a case-to-case basis.

What are the modes of refund available after cancellation?

The different refund modes available are:

1. PhonePe Wallet – available for orders with select sellers. You will get this option for eligible orders during cancellation

2. Back to source – available for orders with all sellers. The amount is refunded to the payment mode that was originally used to pay for the order

3. NEFT transfer – available for all Cash-on-Delivery orders. As per policy, cash refunds are not possible.

I’ve still not received the refund in my bank account.

If you have received a mail from us confirming your refund request, it means that the refund has been initiated. You can also contact your bank with the ARN you would have received for an update on the status of your refund.

In the rare event of the amount not being credited by the date promised, you can contact us as we will work with the bank to get it done.